Return Policy

Last Updated:24 JULY 2025

At Shehzada Store, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

1. Eligibility for Returns

To be eligible for a return:

Your item must be unused, in the original packaging, and in the same condition as when you received it.
You must initiate the return within [7/14] days of receiving your order.
Proof of purchase (e.g., order number or invoice) is required.
Some items may be non-returnable (see section 5 below).

2. Return Process

To start a return:

Contact our support team at info@shehzada.store with your order number and reason for return.
Once your return is approved, we will provide you with return instructions and the return address.
Ship the item back to us. You are responsible for return shipping costs unless the item was defective or incorrect.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.
Approved refunds will be processed within [5–10 business days] to your original payment method.
Shipping costs are non-refundable unless the return is due to our error.

4. Exchanges

We offer exchanges for the same item in a different size, color, or variant (if available).
If the item is unavailable, a refund or store credit will be offered instead.
To exchange an item, contact us at info@shehzada.store.

5. Non-Returnable Items

The following items are not eligible for return:

Clearance or final sale items
Gift cards
Personalized or custom-made products
Intimate or hygiene products (e.g., undergarments, opened skincare/cosmetics)

6. Damaged or Defective Items

If your order arrives damaged or defective:

Please contact us within 48 hours of delivery with photos of the item and packaging.
We will offer a replacement, refund, or store credit based on the situation.

7. Late or Missing Refunds

If you haven’t received your refund yet:

First check your bank or credit card account.
Contact your payment provider; processing may take some time.
If you’ve done all of this and still have not received your refund, contact us at info@shehzada.store.

Shipping Policy

Last Updated: 24 JULY 2025

At Shehzada Store, we aim to deliver your order quickly and safely. Please read our Shipping Policy to understand how we process and deliver your items.

1. Shipping Locations

We currently ship to:

All Pakistan
If your location is not listed, please contact us before placing an order.

2. Shipping Methods & Carriers

We use trusted carriers such as:

Leopard Courier Service
Delivery options include standard, express, and local delivery (where available).

3. Processing Time

Orders are typically processed within [1–3 business days].
Orders placed on weekends or holidays will be processed on the next business day.
You will receive a confirmation email with tracking information once your order ships.

4. Estimated Delivery Time

The Estimated delivery time is 3 to 6 days.

Note: Delivery times may vary based on your location and carrier delays.

5. Shipping Charges

Shipping costs are calculated at checkout based on your location and the weight of the items.
Free shipping may be offered for orders above a certain amount (e.g., Free shipping on orders over PKR 5,000).

6. Customs, Duties & Taxes

International orders may be subject to customs duties and taxes imposed by the destination country.
These charges are the buyer’s responsibility and are not included in the item price or shipping cost.

7. Tracking Your Order

Once your order ships, you will receive an email with tracking details.
You can also track your order by logging into your account on our website.

8. Shipping Delays

We are not liable for shipping delays caused by:

Weather conditions
Customs clearance
Carrier delays or strikes
Incorrect delivery addresses

9. Wrong or Undeliverable Address

Please ensure that the shipping address provided is correct. If a package is returned due to an incorrect or incomplete address:

The customer is responsible for any reshipping fees.

10. Lost or Stolen Packages

If your tracking status shows “delivered” but you haven’t received your package:

Check with neighbors or building management.
Contact the carrier directly.
If unresolved, contact us, and we’ll assist as best we can.

11. Contact Us

For any shipping or return inquiries, reach out to:

Shehzada Store
Email: info@shehzada.store

Return Policy & Shipping Policy